Hospitality
Consumer-facing technologies and disruptive business models such as Airbnb are driving a shift in the hospitality industry. Social media is increasingly used for customer care and mobile devices now manage the entire hotel-stay experience, from room key to check-out. Travelers have endless information and options at their fingertips, and individualizing the customer experience at every touch point and channel is essential to success.
Hospitality companies require smart use and integration of data, a modern IT operational core and strategic application of technology to deploy a seamless and intimate guest experience across all channels – before, during and after the stay.
TimTech helps hospitality companies deliver on new business requirements and guest expectations, while realizing new opportunities to leverage IT to grow revenue and elevate guest experience. Strategic application of data insights, emerging technologies and redesigned business processes allow our clients to optimize Average Daily Room Rate (ADR), maximize Revenue per Available Room (RevPar) and enhance the end-to-end guest experience.
Overview of Benefits
Guest Experience
- Integration and optimization of loyalty systems
- Mobile-first interactive approach for every touch point
- In-hotel engagement tools to personalize the guest experience and drive brand awareness and repeat stays
Supporting Hotel Locations and Staff
- Reservation and booking systems and property management solutions
- OTA integration to enhance transparency and competitiveness
- HR training and compliance solutions
Innovation Agenda
- Agile development, continuous delivery and DevOps to quickly respond to customer demand and speed time-to-market
- Digital governance model optimizes transparency into service delivery
- ERP and supply chain expertise ensure secure and stable operations
Insights
